What’s a healthcare metric hub and why do I need one?


When was the last time your chief medical officer asked for a report and every department showed up with conflicting data? Last week? Yesterday? Two hours ago? For most healthcare organizations, this is a regular occurrence—and it’s not for lack of trying.

The problem is healthcare metrics.

Tracking just about anything in a healthcare setting can get messy fast. Even if your CMO asks a seemingly simple question—like, “How many patients were seen for the flu last week?”—there are dozens of parameters that need to be clarified. Your teams will need to align on what qualifies as being “seen for the flu”.

Is it when a patient comes in for treatment of flu-like symptoms? Is it when they have a positive flu test? What if the patient was seen for a broken leg but also probably had the flu? What if the patient came in for a chemo treatment but tested positive with the flu and was sent home without specific flu care? What if the patient had a virtual appointment and exhibited flu-like symptoms but didn’t actually step into the clinic?

In order to provide an accurate report to the CMO, every department would need to be tracking this metric in the exact same way. But how can a large healthcare organization possibly stay on top of this?

The answer is: They can’t—without a healthcare metric hub.

What’s a healthcare metric hub?

Think of a metric hub the same as the address book on your phone. If you meet a new friend named Joe, you might decide to enter his phone number and email address into your address book. After that, every time you call, text, or email Joe, your phone pulls his contact info from your address book. If Joe’s email address changes, you simply update it in the address book and it will automatically update everywhere else you need it to.

Likewise, with a healthcare metric hub, you would enter your organization’s official definition for being “seen for the flu” into the hub. After that, every report and dashboard throughout your organization will link to the metric hub to pull that same definition.

For example, perhaps you’ll define being “seen for the flu” as “patients who come into our facility who test positive for the flu and who also receive specific treatment for their flu symptoms.”

If something changes with the way you want to measure that metric—maybe you want to change it to “patients who come into our facility who display flu-like symptoms whether or not they received specific treatment for their flu symptoms”—you update the definition once in the metric hub, and it will automatically be updated for every report and dashboard organization-wide.

It’s not hard to see the value.

In a healthcare organization, quality is critical and accurate insights are required by more than just the leadership. Payers, government agencies, and even the media are often looking for the latest stats and data. Which is why a metric hub is a game-changer. 

Instead of spending hours and hours manually chasing down stats and cleaning data to produce consistent measurements, a healthcare metric hub does the work for you—so you can be sure your data is accurate. 

Choose the metric hub that can handle healthcare metrics.

The Healthcare Metric Hub from Compendium is the only solution that’s built for healthcare organizations like yours. There are very few metric hubs available for any industry, but there are none robust enough to handle the nuances and complexities of healthcare metrics. And implementing Compendium into your data stack is a lot easier—and less costly—than you probably think.

Ready to be done with metric chaos?
Check out the Compendium Healthcare Metric Hub demo—or connect with us directly to learn more.

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