“Recognized by Gartner® as an emerging vendor product.” / January 2022 Learn More

How to get the reports you need—without all the tickets to IT

Jan 12, 2022

When a question comes up in your healthcare organization, how long does it take to track down the answer? Let’s say you need to know how many patients in your subspecialty had complications from surgery last year. Where do you look?

In many hospitals, that kind of question requires submitting a ticket to IT, waiting to (hopefully) receive an accurate report, and resubmitting the ticket for any tweaks or clarifications.

But what if the question is time-sensitive? 

What if the quality of patients’ care depends on these answers? What if you miss a concerning trend in your surgeries because the reports were hard to track down? What if preventative measures could have been identified sooner?

Even if your question is less time-sensitive, waiting for tickets to be processed drains resources and waters down your effectiveness as a team.

The current ticket-based system is causing frustration within healthcare systems. More importantly, it’s costing time, money, and quality of care.

Fortunately, there’s a solution.

The answer to the current ticket process bottleneck is found in one of the least sexy but most powerful tools in the digital transformation: the data catalog.

A well-implemented data catalog does for your reports and metrics what a grocery store does for your food. It organizes it into easy-to-understand categories, with easy-to-read labels—so you can find what you’re looking for quickly, without needing IT to dig it up for you.

Even better, a good data catalog lets you browse information the way you’d browse the snack aisle. With a data catalog, you might notice that the surgical services department has already created three or four other complications tracking reports that would be helpful in assessing your recent procedures. Without a data catalog, you’d never know those reports exist.

Creating a self-serve data culture

With a good data catalog like Compendium, everyone in your healthcare organization will know where to look for the reports, analytics, metrics, and information they need. The motto becomes: “Always start with Compendium.” If the information exists, you’ll have it within minutes. If not, you can submit a ticket. Which, overall, means a lot fewer tickets and a lot more answers.

It’s easier than you think.

Adding another component to your stack of digital solutions might sound complicated, but Compendium is simple, streamlined, and immediately helpful. It’s designed specifically for healthcare organizations—so it’s got everything you need and nothing you don’t. Plus it’s far less costly than bulkier versions, and it’s up and running in a fraction of the time.

If you’re tired of submitting ticket after ticket to get the data you need, it might be time to consider a good, healthcare-focused data catalog.

Is your healthcare organization desperate for self-serve reports, without all the IT tickets? Check out Compendium, the data catalog for healthcare that delivers maximum results with minimal effort.